Privacy Policy

Your privacy matters to us. This policy explains how Hanioo collects, uses, and protects your information.

Welcome to Hanioo. This Privacy Policy ("Policy") describes how HONEY UNIVERSAL DIGITAL PRIVATE LIMITED, a company registered under the Companies Act, 2013, having its registered office at Door No.210/211, Rahat Plaza, 2nd Floor 172, Arcot Road, Vadapalani, Chennai, Tamil Nadu, India, 600026 (hereinafter referred to as the "Company", "we", "us", or "our") collects, uses, stores, and protects your personal data when you use the Hanioo mobile application (the "Platform").

1 Information We Collect

1.1 Personal Information: When you register on Hanioo, we collect your name, email address, phone number, profile picture, preferred languages, and location data to create and manage your account.

1.2 Payment Information: All payment transactions are securely processed through Razorpay. We do not store your credit/debit card details, bank account numbers, or other sensitive financial information on our servers.

1.3 Usage Data: We automatically collect information about how you interact with the Platform, including booking history, session duration, device type, operating system, IP address, and app usage analytics.

1.4 Communication Data: If you contact our support team or communicate through the Platform, we may store records of those interactions for quality assurance and dispute resolution purposes.

1.5 Interpreter-Specific Data: Service Providers may be required to submit additional information such as certifications, language proficiency proof, government-issued ID, and professional experience details for verification purposes.

2 How We Use Your Information

2.1 To create, manage, and maintain your user account on the Platform.

2.2 To match Clients with suitable Service Providers based on language requirements and availability.

2.3 To process bookings, payments, refunds, and cancellations.

2.4 To improve and personalize your experience on the Platform through analytics and usage patterns.

2.5 To communicate important updates, promotional offers, and service notifications (you may opt out of marketing communications at any time).

2.6 To detect, prevent, and address fraud, security breaches, and other harmful activities.

2.7 To comply with legal obligations and respond to lawful requests from authorities.

3 Data Sharing & Disclosure

3.1 We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3.2 We may share limited information with Service Providers (interpreters) to facilitate the completion of booked services (e.g., your name and language requirements).

3.3 We may share data with trusted third-party service providers who assist in operating the Platform, including payment processors (Razorpay), cloud hosting services, and analytics providers, under strict confidentiality agreements.

3.4 We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of the Company, its users, or the public.

3.5 In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction, subject to the same level of protection outlined in this Policy.

4 Data Security

4.1 We implement industry-standard security measures including encryption, firewalls, and secure server infrastructure to protect your personal information from unauthorized access, alteration, or destruction.

4.2 While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable precautions.

4.3 You are responsible for keeping your account credentials confidential. Notify us immediately if you suspect unauthorized access to your account.

5 Cookies & Tracking

5.1 We may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

5.2 You can manage or disable cookies through your device or browser settings. However, disabling cookies may affect certain features and functionality of the Platform.

6 Third-Party Services

6.1 The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites.

6.2 We encourage you to review the privacy policies of any third-party services before providing your personal information.

7 Your Rights

7.1 Access: You have the right to request a copy of the personal data we hold about you.

7.2 Correction: You may request corrections to any inaccurate or incomplete personal information.

7.3 Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.

7.4 Opt-Out: You may opt out of receiving promotional communications by using the unsubscribe option or contacting us directly.

7.5 Data Portability: You may request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at info@hanioo.com.

8 Children's Privacy

8.1 The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

8.2 If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information promptly.

9 Changes to This Policy

9.1 We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

9.2 We encourage you to review this Policy periodically. Continued use of the Platform after changes constitutes acceptance of the updated Policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: